Refund policy

We want you to love your order! 🧡 Because we’re a small business and many of our items are made to order or produced specifically for pre-orders, our return and refund policy is a little different from a traditional retail store.

Please review the information below before placing your order.

In-Stock Items

Eligible in-stock items may be returned within 30 days of delivery. Items must be unworn, unused, and in their original condition.

Customers are responsible for return shipping costs for returns due to sizing, fit, or change of mind. Original shipping charges are non-refundable.

Please contact us before sending a return so we can provide return instructions.

Made-to-Order & Pre-Order Items

Many of our products are made specifically after an order is placed, and our pre-order items are produced in batches based on customer orders.

Because of this, made-to-order and pre-order items are considered final sale and are not eligible for returns, exchanges, or refunds due to sizing, color preference, change of mind, or ordering the wrong item.

Please carefully review the product description, sizing information, color options, and pre-order details before completing your purchase.

Pre-Order Cancellations

By purchasing a pre-order item, you understand that the item may take several weeks and, in some cases, up to 1–2 months to ship.

Pre-order production timelines are disclosed before purchase, so an extended processing time within the stated pre-order window is not considered a reason for a refund or cancellation.

Once a pre-order has been submitted for production, it cannot be canceled or refunded.

Damaged, Defective, or Incorrect Items

We absolutely want to make things right if we made a mistake!

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photos showing the item and the problem

Once we review the issue, we’ll work with you on an appropriate solution, which may include a replacement or refund depending on the circumstances.

Please do not return an item without contacting us first.

Sizing

Please review any available sizing information before ordering. Because sizing and fit can vary between styles and brands, we cannot guarantee that every item will fit every customer the same way.

Ordering an incorrect size or not liking the way an item fits does not qualify an otherwise correctly fulfilled made-to-order or pre-order item for a refund.

Colors & Product Appearance

We do our best to accurately represent our products online. However, colors may appear slightly different depending on your phone, computer, display settings, lighting, or variations in the materials used during production.

Minor color variations are not considered defects.

Shipping Charges

Original shipping charges are non-refundable unless the refund is being issued because of an error on our part or as otherwise required by applicable law.

Lost or Delayed Packages

Once your order has been shipped, carrier delays are outside of our direct control. A delayed package does not automatically qualify for a refund.

If your tracking information indicates an issue with your shipment, please contact us and we’ll do our best to help determine the appropriate next step.

Final Sale Items

Items marked Final Sale, as well as made-to-order and pre-order products as described above, cannot be returned or exchanged except in the case of a damaged, defective, or incorrectly fulfilled order or where otherwise required by law.

Questions or Problems With Your Order?

For assistance with a return, refund, or order issue, please contact us at blackberryandbiscuits@gmail.com

If something isn’t right, please reach out to us. We’re a small business, and we genuinely want our customers to have a great experience.

We simply ask that you carefully review product descriptions, sizing information, production timelines, and pre-order notices before purchasing.

By placing an order, you acknowledge and agree to this Returns & Refund Policy and any product-specific terms provided on the item’s product page. 🧡