Cancellation policy

At Blackberry & Biscuits, many of our items are made to order, and some are offered as pre-orders. Because we begin preparing, ordering, or producing items specifically for our customers, cancellations are not always possible once an order has been placed.

Please review your order carefully before completing your purchase.

Order Cancellations

If you need to cancel or make a change to your order, please contact us at blackberryandbiscuits@gmail.com as soon as possible.

We will do our best to accommodate your request if work on your order has not yet begun. However, cancellations and changes are not guaranteed once an order has been placed.

Once an order has entered production, been prepared for shipment, or shipped, it cannot be canceled.

Made-to-Order Items

Many of our products are made to order, meaning we begin preparing or producing your item after your order is placed.

Because these items are made specifically for your order, they cannot be canceled once production has begun.

Please carefully review your size, color, style, quantity, shipping address, and other selections before submitting your order.

Pre-Order Items

Pre-order items are produced in batches and may take considerably longer to ship than our regular made-to-order products.

Depending on the product and production schedule, pre-orders may take several weeks and, in some cases, up to 1–2 months before they are ready to ship.

Products offered as pre-orders will be clearly identified in the product description with our 🧡 PRE-ORDER INFO notice.

By purchasing a pre-order item, you acknowledge the extended processing time associated with that item.

Once a pre-order has been submitted for production, it cannot be canceled, changed, or refunded, except where otherwise required by law.

If you contact us before production has begun, we may be able to accommodate a cancellation request, but we cannot guarantee that a pre-order can be canceled.

Shipping Delays

Processing and delivery estimates are provided in good faith but are not guaranteed.

Carrier delays, weather, holidays, production delays, supply issues, and other circumstances outside of our control may affect when an order arrives.

A shipping or production delay within the estimated or disclosed timeframe does not automatically qualify an order for cancellation or refund.

Please see our Shipping Policy for additional information about production and shipping timelines.

Changes to an Order

Need to change a size, color, shipping address, or another order detail? Contact us as soon as possible at blackberryandbiscuits@gmail.com.

If your order has not entered production or fulfillment, we will do our best to make the requested change. Once production or fulfillment has begun, changes may no longer be possible.

Damaged, Defective, or Incorrect Orders

This Cancellation Policy does not prevent you from contacting us if there is a problem with the order you receive.

If your item arrives damaged, defective, or you receive an incorrect item, please contact us so we can review the issue and determine the appropriate solution.

Please see our Returns & Refund Policy for complete information regarding returns, refunds, damaged items, and incorrectly fulfilled orders.

Contact Us

If you have questions about canceling or changing an order, please contact us:

Blackberry & Biscuits
blackberryandbiscuits@gmail.com

By placing an order with Blackberry & Biscuits, you acknowledge that you have reviewed and agree to this Cancellation Policy, including any processing or pre-order timelines disclosed on the applicable product page.