Shipping policy

Thank you so much for shopping with us! 🧡 We’re a small business, and many of our items are made especially for you rather than sitting on a warehouse shelf. Please review our shipping information below before placing your order.

Made-to-Order Items

Many of our items are made to order, which means we begin preparing or creating your item after your order is placed.

Please allow a 3-5 business days for production before your order ships. During busy seasons, launches, sales, or periods of high order volume, processing may take a little longer.

Once your order has shipped, you’ll receive tracking information using the email or contact information provided at checkout.

Please note: Processing time is separate from the shipping/transit time provided by the carrier.

Pre-Order Items

Some of our products are offered as pre-orders. Pre-order items are custom-made in batches so we can offer more sizes and styles without overproducing inventory.

When you purchase a pre-order item, your order reserves your item from our next production run.

Pre-orders have a much longer processing time than our regular made-to-order products. Depending on the item and production schedule, pre-orders may take several weeks and, in some cases, up to 1–2 months before they are ready to ship.

We know waiting isn't always easy, and we truly appreciate your patience! We promise to get your order on its way as soon as it's ready.

Products that are pre-orders will be clearly marked in the product description with our 🧡 PRE-ORDER INFO notice. Please make sure you review the product description before purchasing.

Orders Containing Pre-Order & Regular Items

If your order contains both a pre-order item and a regular made-to-order item, your entire order may be held until all items are ready to ship together.

If you need a regular item sooner, we recommend placing it as a separate order from your pre-order items.

Shipping & Tracking

Once your order is complete and ready to leave our shop, you’ll receive a shipping confirmation with tracking information.

Carrier delivery estimates begin after your order has been produced, packaged, and shipped. Selecting a faster shipping method at checkout speeds up the carrier's transit time—it does not shorten our production or pre-order processing time.

Once a package has been accepted by the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.

Please Double-Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please double-check your information before submitting your order.

If you notice an error, contact us as soon as possible. We’ll do our best to update the address if your order has not already shipped, but we cannot guarantee changes once an order has entered fulfillment or been handed over to the carrier.

A Note From Our Small Business

Every order means a lot to us. Because many of our products are made specifically for our customers, our turnaround times may look a little different from large retailers.

We work hard to get every order completed and on its way as quickly as possible while still making sure it’s something we’re proud to send you.

By placing an order, you acknowledge and agree to the processing and pre-order timelines described above and, when applicable, in the individual product description.

Thank you for your patience, your support, and for choosing to shop small! 🧡